FAQs

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Below, we have gathered some of the more common questions we get asked about our products and services. If we haven't covered a question you need answered, please contact us directly through the phone numbers or e-mails on our Contact page. Thank you.

Q:

What is the difference between Plate and Foil standards?

A:

Calibration standards come in two formats: Plated and Foil standards
        Plated Standards, although more resilient are less versatile, as they are plated directly onto the base material. Some plated standards might also be susceptible to migration over time depending on the application.
        Foil Standards are more delicate and are more easily damaged through rough handling. Foil  standards although more delicate are more versatile as the base material can be interchanged. Foil  standards, depending on the type of mount, can be stacked. Stacked standards make it possible to calibrate multilayer applications.

Q:

Why do I need thickness Standards for my XRF. My system has FP capability and does not require standards.

A:

Standards are necessary to have on hand as a way to confirm you calibration and to augment your calibration.

Q:

I can’t find the standards I need, can I special order?

A:

We are able to custom manufacturer a wide range of standards, Standards can also be made from customer-supplied samples, referred to as: T.S.P.S. (Thickness Standards Preparation Service), pricing for this available on a case-by-case basis.
 

Q:

Do I need to register my equipment?

A:

This answer varies state to state, you can contact us for information in your particular state.

Q:

How safe is a handheld system?

A:

A handheld XRF is a non-cabinet X-ray system.  There are certain percaustions that should be taken when using the system.  The ElvaX ProSpector has a proximity sensor to prevent measurements when no sample is present.  Additionally if there are no x-ray returning to the detector the measurement will discontinue.  A sample should never be held in your hand and never point the gun at any part of the body.  The scatter from a sample is minimal on metal samples but light element samples require the use of the shield or the portable lab stand to limit the scatter back to the user.

Q:

What happens after my system warranty has expired.

A:

We provide on-site support of all our equipment, service costs can be provided upon request.  We also offer service contracts for a range of XRF equipment.

Q:

How often should I have someone look at my equipment?

A:

As a major investment for your company, the XRF system is an integral component of your quality control operation.  If not evaluated properly, problems left unchecked can result in larger, more expensive problems later on.  Add to this the likelihood of measurement problems that ultimately arise and can go unnoticed for weeks or even months.  This is why it is important to have your system serviced by a qualified engineer on a regular basis.  We typically recommend an annual or semi-annual system calibration and preventative maintenance.